Two Factor Authentication

Where can I get the Backup Codes?

You will have received your Backup Codes when you first set up 2FA using the Backup Codes method. Check the places where you usually store your digital or physical backup codes.

What if I lose my Backup Codes?

If you have set up 2FA using the authenticator app, you can go back to the login menu and authenticate using the authenticator app. Once logged in, go to Password & Security, regenerate your Backup Codes, and store these codes in a safe place.

Where can I get my Security Code?

Open the authenticator app and input the Security Code in the login form when prompted.

What if my Security Code is invalid?

Recheck your security code and make sure that the date and time on the phone where you have installed the authenticator app is synchronized with the date and time on your computer. If your security code keeps failing, try logging in using Backup Codes. If these steps fail, you can contact our support team.